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What happens if I cancel my trip?

You can cancel your booking at any time. If you are entitled and your booking was prepaid, your refund is automatically issued back to the card used for payment. Generally for all bookings originating in Lisbon which are not provided by VIP vehicles, a refund is always granted.

We will not charge cancellations if they happen until 48h before the scheduled time for the service to start. In case the cancelation is done after 48h to the scheduled time for the service to start 25% global service price will be charged. This penalty will never be less than 25 euros and no more than 250 euros.

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