Terms and Conditions

Terms & conditions

When you make a booking, you agree to the following terms and conditions:

TaxiTours.pt is a Registered Trade Name under the ownership of AUTA,LDA company based in Lisbon Portugal.

TaxiTours.pt booking system eventual errors:

At TaxiTours.pt , we strive to provide our customers with the best possible service. However, despite our best efforts, there may be times when our booking system experiences errors or malfunctions that may impact your booking process. We understand that this can be frustrating and inconvenient, and we apologize for any inconvenience caused.

In the event of an error or malfunction in our booking system, please follow these guidelines:

1. Contact our customer service team immediately: If you encounter an error or malfunction while booking a service through our system, please contact our customer service team right away. Our team is available 24/7 to assist you and resolve any issues you may have.

2. Provide us with as much information as possible: When contacting us about an error, please provide us with as much information as possible, including the date and time of the error, any error messages you received, and the service you were trying to book. This will help us to identify the issue and resolve it quickly.

3. We will make our best effort to resolve the issue: Our team will do everything in our power to resolve any issues or errors that may arise with our booking system. If the issue cannot be resolved immediately, we will keep you updated on the progress and provide you with alternative options if available.

4. Refunds or compensation: If the error or malfunction in our booking system results in any additional costs or inconvenience for you, we will do our best to offer a refund or other form of compensation.

We value our customers and their time, and we understand that errors or malfunctions in our booking system can be frustrating. Rest assured that we will do everything we can to resolve any issues as quickly and efficiently as possible.

Admission

Upon agreement, the client tacitly concedes the right of the driver refuse to carry any passenger who may be under the influence of alcohol or drugs and those whose behavior may be considered dangerous for the driver of the vehicle or other passengers. Alcoholic beverages may be transported in vehicles for the purpose of being consumed on board. This prohibition also extends to narcotics.

Company is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date. The client assumes full financial liability for any damage to the car, van or bus caused during the duration of the chauffeur rental by them or any members of their party. A fee of 100.00€ for each carpet or seat burn. Sanitation fee is 250.00€. Any fines will be paid for by the customer. The driver has the right to terminate run without refund (if there is blatant indiscretion on the part of the client(s)). Smoking is not permitted in all of our cars, van’s or buses. Clients must wear their seat belts at all times.

Drivers

Attention when we send the contact details of our drivers, they should never be contacted unless 15 to 20 minutes before the service. They may be performing another service. and When driving, answering the phone with customers in the vehicle is prohibited. Feel free to contact our operations hotline, +351964120673.

Transfers

At the time of transfer, the driver will expect at the collection point to a maximum of 60 minutes from the time of arrival of the flight. (In case of transfer from airport) the waiting time from any other point should be restricted to 30 minutes after the scheduled time.

If the client is not able to locate the driver at arrivals airport area, is the customer’s responsibility to contact us via our contact number +351964120673. If the client does not call the numbers until 60 minutes after the arrival time of the flight, in the case of collections at the airport, and within 30 minutes for other collections, we have no knowledge of the problem, the reservation will be canceled transfer and no refund will be due. An electronic record of all incoming calls to the phone number is maintained by the service provider and phone can be used as evidence in case of a dispute over whether the numbers were called or not.

The customer is responsible for checking the agreed deadline for pick-up for the transfer service, and also to ensure that your time of arrival at the departure airport allows you to arrive at least 10 minutes before the opening of check-in and under no circumstances less than two hours before the scheduled flight departure. We are not liable for delays due to force majeure or other circumstances that are beyond our control, including accidents suffered by third parties on transfer routes, checkpoints, acts of terrorism or vandalism, extreme weather conditions, traffic levels unusual or airport delays. The route to and from the chosen destination cannot be guaranteed and route map drawn by google displayed on our site is for informational purposes only. It is the customer’s responsibility to provide when booking complete and accurate addresses for pick-up and destination points. The driver will get as close to the customer of the addresses given, when it allows easy access to the type of vehicle used. For access by conventional route be closed due to weather conditions, or road accidents, etc., the driver can, at the express request of the customer, using a longer route to reach the agreed destination, but in this case the customer will be responsible for any additional costs.

On demand / at disposal / hourly services

All base rates and or our services starts always from 9am till 5pm when booking for a 8 hour full day of on-demand chauffeur service. Except if you book a minimum of 4 hours allowed to book by our system upon confirmation of service availability.

Details to clarify the service to be provided. 

Included in every 8 hour day (from 9am till 5pm) 150km is included (Each booked hour has included 18.75km) if more than contracted or hired kms per day or hour included will be charged has extra per km. 

Extra hours will be charged if before 9am or after 5pm if not included or contracted or agreed (Each extra hour has included 18.75km). 

Not included extra kms (rate cost per km according to each type of vehicle), tolls, extra hours, driver meals, driver hotels, any expenses that are not included or mentioned or referred. 

With the Exceptional circumstance, when you book several days of on-demand the first day of your arrival we will count 8 hours from the time your plane arrives, or transfer or Service starts. Depending on what was contracted or quoted or agreed. If more than one day is contracted the driver will always start at 9am till 5pm (working hours) after 5pm will be charged as extras.

Luggage

Each passenger is allowed to carry-on one piece of luggage per person, maximum combined size of 158 cm (length + width + height) and hand luggage, such as handbags and small purses, unless additional items are specified during the booking process. All luggage must be clearly marked with the owner’s name and destination address.

Any excess luggage must be declared at time of booking. The passenger is responsible for all additional expenses necessary to carry the excess baggage unreported. The transport of luggage and other belongings are held for the account and risk of the customer and can under no circumstances be liable for any loss or damage.

Cancellation Policy for Transfers, Distance & On demand / at disposal / hourly services

The following cancellation policy is used to avoid no show customers or canceled last minute. 

Please note that all modifications or cancellations should be made from e-mail.

Flight Delay’s and Canceled Flights for Transfers and Distance service’s.

Please endeavour to notify us of any flight delays you may experience as soon as possible. Should you experience a flight delay of more than 4 hours, we reserve the right to charge a fee (which may be equal to the whole amount paid for the booked service).

Flight Delay’s and Canceled Flights for On demand / at disposal / hourly services

Please endeavour to notify us of any flight delays you may experience as soon as possible. 

Should you experience a flight delay with the named services above the time will be deducted from your booked/ allotted time.   

Cancellation Policy for Full Day Tours & Half Day Tours

The following cancellation policy is used in order to safeguard the company and clients. 

Please note that all modifications or cancellations should be made by e-mail.

Full Refund : If canceled up to 15 days before the agreed starting date and time of the tour.

NON Refundable: Tour activities, ticket booking, wineries, Guide´s & Driver accommodations or others expenses (including financial transaction expenses) are booked 7 days before the starting date and time of the tour. Should you cancel the tour during the 7 days prior to the tour, these costs must be paid in full.

50% Refund: If canceled till 7 days before the starting date and time of the tour. If any expenses related to reservation´s such as tickets booked, wineries, guide´s accommodations or other expenses (including financial transaction expenses) will have to be paid in full by the client in the cancellation (As stated above “NON Refundable”).

No Refund: If canceled within 48 hours prior to the starting date and time of the tour. 

Cancellation Policy for Multi-day Tours or more than 1 day 

The following cancellation policy is used in order to safeguard the company and clients. 

Please note that all modifications or cancellations should be made by e-mail.

Full Refund : If canceled up to 30 days before the agreed starting date and time of the tour.

NON Refundable: Tour activities, ticket booking, wineries, Guide´s & Driver accommodations or others expenses (including financial transaction expenses) are booked 29 days before the starting date and time of the tour. Should you cancel the tour during the 29 days prior to the tour, these costs must be paid in full.

50% Refund: If canceled till 15 days before the starting date and time of the tour. If any expenses related to reservation´s such as tickets booked, wineries, guide´s accommodations or other expenses (including financial transaction expenses) will have to be paid in full by the client in the cancellation (As stated above “NON Refundable”).

No Refund: If canceled within 15 days prior to the starting date and time of the tour. 

Cancellations or changes made by the company

Auta Lda cancellations or changes made by the company if in the unlikely event, we cancel or need to make a major change to your booking, we will inform you as soon as reasonably possible after we become aware of this. In this case, you will be entitled to a full refund of the price paid by you for the affected part of the trip and we will have no further liability to you. When you pay for the tour, you agree to these terms.

Canceled flights: in the event of a flight being canceled or delayed, the client is deemed to have missed their tour. If an alternative flight is arranged within the same day or following days, then the client can continue with the scheduled programed (itinerary) losing the initial programed scheduled days. We will endeavour to help the client to continue the remaining tour days that are booked. 

The client will be supplied with a statement stating that they were unable to travel on the original booking, this may be used to make a claim on their travel insurance. No refund will be issued for the original ticket and auta, lda are not liable for any additional costs incurred.

Payment Policy

We accept all payment types such has PayPal, coinbase (crypto) or with stripe payment platform accepts visa, mastercard, american express, direct bank transfer. Payment can made by safe payment link or payable invoice. The details required are card number, expiry date and verification number name on card phone and email. (you may call us  if you do not wish to convey details via email – our operations phone number will be advised by email after we receive your booking request). Credit card details are securely stored on the stripe payment system. Once a trip is closed off in our booking system a receipt will automatically be emailed to the email address provided. For on-demand services card authorization will be stored in stripe platform account and extras will be charged directly through stripe platform on your card or the person that paid with the card.

Direct bank transfer is available up until 72 hours before the hiring with prior agreement with the limousine line.  A remittance advice slip must be emailed to [email protected] to confirm the booking.

If any provision or part of a provision, of these terms and conditions is found by any court or authority of competent jurisdiction to be unlawful, otherwise invalid or unenforceable, such provision or part-provision will be struck out of these terms and conditions and the remainder of these administrative terms and conditions will apply as if the offending provision or part-provision had never been agreed.

We reserve the right to charge your payment card provided over the invoice payable or over the phone in case of any extras that were provided during your stay and during the use of our vehicles or any damage caused, but you will always be advised if this is case.

You may not transfer any of your rights or obligations under these terms and conditions without our prior written consent. We may transfer any of our rights or obligations under these terms and conditions without your prior written consent.

We are committed to protecting your privacy and security. All personal data that we collect from you will be processed in accordance with portuguese data protection authority. Www.cnpd.pt/english/index_en.htm

These terms and conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with portuguese law. Disputes or claims arising out of or in connection with these administrative terms and conditions (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the portuguese courts.